Believing in accessibility for all

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Home improvements

We understand that you may want to make changes to your home. You can paint or wallpaper inside your home at any time, but for most other changes you will need our written permission first. There's also alterations you are not allowed to make, please see further details on this page.

Request permission

If you've already made alterations to your home without our permission, or you would like to ask permission for new alterations, please get in touch

If you’re a leaseholder, please visit the Leaseholder section of our website

Once you’ve asked for permission by completing the online form, your Tenancy Officer will get back to you and let you know whether we need more information within five working days. Depending on the type of alterations you are planning to do, we may inspect your home and might need to take advice from specialist services. We will let you know our decision in writing within 28 days. If we think it's going to take longer for us to make a decision, we will contact you to let you know. 

We will not refuse permission without good reason. In some circumstances, we may give permission with special conditions attached to it. These conditions may relate to the standard of work and how it is carried out.

There may be asbestos in your home. Asbestos is safe provided it is not disturbed. DIY such as drilling or sanding may release asbestos fibres into the air which can be hazardous to health. Learn more about asbestos in your home

District Heating Scheme

Advice about home alterations

There are things you should know before starting any work
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Common requests

Learn more about some of our most common requests