We can help you to keep your home, explore other housing options, give you advice on the council’s statutory homelessness duty, and help you to access the rent deposit scheme.
We will always do our best to help you in line with our legal duty. However, if you do not agree with any of our decisions, you have the right to request a review. The procedure for reviews will give you more information.
If you are a public body with a duty to refer, please complete this form.
For more guidance, have a read of the council's 'quick reference guide' on your duty to refer.
Other support available
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Facing eviction
Sometimes a tenant will become homeless because their home is repossessed. There are a number of reasons why a landlord may want to reclaim possession of their property. Whatever the case, there is a legal process landlords must follow.
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Mortgage arrears
If you fall behind on your mortgage payments, your mortgage lender will contact you to discuss the matter and ask for payment. If you are unable to pay, they may take action to repossess your home. Help is available for people struggling with these types of debt. There’s also a process that mortgage lenders must follow when recovering debts and going down the route of repossession.
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Relationship breakdown
If you live with or own a home with a partner and your relationship breaks down, this can affect your living situation. In the event of a relationship breakdown, both parties still have rights.
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Tenancy deposits
If you’re a tenant, your tenancy deposit is protected by law. This means that you should get your deposit back at the end of your tenancy, provided you’ve kept to the terms of your tenancy.
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Private renting
Council homes are in high demand and competition is fierce. To stand the best possible chance of finding a home that is right for you, you should consider all your options, including private rented accommodation.
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Homelessness advice and support services
There are a range of organisations that are dedicated to supporting people struggling with homelessness. Click on the names of the organisations below to visit their websites and learn more.
National Homelessness Advice Service