If you have been asked to carry out any work in the communal areas of high, medium or low rise blocks of flats manged by Wolverhampton Homes, please read this information before you start any work.

Our blocks have rising service ducts containing water, gas, electrical, soil and vent pipes, CCTV, data, telephone and television services.

You must make sure your work does not interfere with or weaken the fire stopping measures carried out in these blocks and you will be responsible for ensuring the required level of fire protection is retained following completion of any work.  

Service providers and contractors cutting or drilling new holes through walls and floors or using existing holes to provide services to customers, must ensure that:

  • Wolverhampton Homes are made aware of the works to be undertaken and the location of where the work is planned.
  • On completion of work the required level of fire protection is maintained before leaving site. 

For more advice please contact 01902 552204 during office hours or 01902 552976 out of office hours.


Picture of hand drawn blue and yellow houses

Decent Homes is a refurbishment programme for council homes across Wolverhampton. The Decent Homes programme is a national scheme to raise the standard of social housing. Wolverhampton Homes has already brought more than 20,000 homes up to the Government standard.

A decent home should:

  • be in a reasonable state of repair
  • be warm
  • meet current legal housing standards
  • have an appropriately located bathroom and toilet
  • have adequate noise insulation
  • have adequate space and layout in common areas of flats
  • have reasonable modern facilities and services which means:
    • a kitchen that is no more than 20 years old
    • a kitchen with adequate space and layout
    • a bathroom that is no more than 30 years old

Under the Government standard, a home is still classed as ‘decent’ if it meets four of the points above. Homes which do not meet a defined standard of decency will receive new fixtures, fitting and improvements according to their individual requirements.

The Decent Homes Programme sets out when work may be carried out inside or outside your home, as well as the construction firm which will carry out the work. We are working with our experienced partners to deliver this work – United Living (formerly Bullock Construction) and Wates Living Space.

More about the programme

  • All homes will be surveyed to see what improvement work is needed.
  • Decent Homes is a Government programme designed to update and improve homes to a certain standard. If your property doesn’t meet the Decent Homes standard, you could see a range of improvements.

Improvements you could see

  • Decent Homes internal work could include a new kitchen, bathroom, re-wiring, new front or rear doors, central heating and other improvements.
  • The areas with the highest need will be upgraded first, focusing on homes that need most work. 

You may have different work carried out to your neighbour, as some properties may only need some improvements and others may not need any at all.

To find out more, read our Decent Homes Information Pack.

Picture of a fence erected by Wolverhampton homes

We are working to improve the fencing to over 13,000 homes. To do this we need to have a fencing programme to schedule new fencing for houses and flats with individual gardens.

Picture of hand drawn blue and yellow houses

Major works to your home are carried out as improvements rather than repairs.

Decent Homes

The majority of council homes were improved between 2007 and April 2015 under the Decent Homes programme. This brought social housing across the country up to a standard set by the Government, including kitchens, bathrooms, central heating and electric wiring. 

The programme finshed in April 2015 but there are a small number of homes which have not yet had their Decent Homes work completed. This could be because some tenants chose not to have the work done at the time or couldn't give us access.

If your home has not had the Decent Homes work carried out, you can find out what to expect on our Decent Homes page. 

Capital Improvements 

Other home improvements will be carried out by by our partners United Living (formerly Bullock Construction) and Wates Living Space. If your home is due to have an improvement we'll contact you to let you know and give you all the information you need.

If anyone visits you claiming to be carrying out work for us - please check that they are who they say they are. Our staff, partners and contractors will always carry identity cards and you should always ask to see their ID before you let them in your home. Please read our section on bogus callers


The Decent Homes information pack is your guide to the work that will be carried out in your home. It is given to each of our tenants before the Decent Homes work begins.

The information is also available here, on our website. Click on the links in the 'more Information' section to read about the work that will be carried out during Decent Homes. The Information pack is also available to download.

Inside the Information Pack

Inside you will find information about:

  • Introduction to Decent Homes
  • Step By Step Guide
  • Who will work in your home?
  • Security & Protection
  • Health & Safety / Accidents, Gas & Fire
  • Meeting Your Needs
  • Kitchen Works
  • Bathroom Works
  • Electrical Works
  • Heating Works
  • Loft & Cavity Wall Insulation
  • Front & Rear Access Doors
  • Complaints Procedure
  • Energy Saving Tips
  • Home Improvements Advice
  • Bogus Callers
  • Money Advice
  • The Pension Service
  • Credit Union Savings & Loans
  • Do it Online

Any questions you have about the Decent Homes work will be covered in this handy guide:

Decent Homes Information Pack

For information on how to work and maintain new equipment, such as doors handles, heating and showers, following Decent Homes work please view our Operating Instructions

The operating instructions contains guides and step by step instructions on how you use the equipment around your home, including:

  • Electric Fire
  • Gas Fire
  • Central Heating
  • Downflow Heater 
  • Storage Heaters
  • Storage Fan Heaters
  • Electric Shower
  • Mixer Shower
  • Mixer Shower
  • Bathroom Light
  • Toilets
  • Extractor Fan
  • Fluorescent Light Tube Replacement
  • Fuse Board
  • Smoke Alarm
  • Sure Stop/Stop Cock
  • Doors
  • Doors
  • External Light
  • Renewable Heat and Power Systems

You can download the operating instructions below:

Operating Instructions.pdf

Evinox Heating Controls 

Our Flats in Wodensfield Tower and William Bentley court have Evinox room control systems. The video below shows you how to use them.

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