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Today, Thursday 5 November 2020, marks the beginning of the second nationwide lockdown in England. Recent figures show that, in Wolverhampton, over 100 people a day are testing positive for coronavirus. We all need to play our part to keep each other safe and beat the virus.

The new restrictions mean that residents should:

  • stay at home, except for education purposes, work, exercise and recreation, medical reasons, childcare or to provide care for a vulnerable person, or shopping for food and other essentials;
  • work from home if possible;
  • not mix with other households indoors or in private gardens;
  • not meet with more than one person from another household outdoors.

For full details of the new measures, please visit

If you are clinically extremely vulnerable, you should take extra care and take note of the additional guidance applicable to you. The City of Wolverhampton Council is reinstating its Stay Safe, Be Kind telephone helpline to support the city’s most vulnerable residents.

Councillor Ian Brookfield, Leader of the City of Wolverhampton Council, said:

Make no mistake, the situation is serious: over 100 Wulfrunians are testing positive for Covid-19 each and every day.

The true figure is likely to be even higher because, for some, coronavirus can be very mild so they might not realise they’ve caught it. For others, however, Covid-19 can be fatal – and tragically we’ve seen a big increase in the number of people hospitalised and even dying from this terrible virus.

Despite the sacrifices we’ve all made to try and suppress Covid-19, we now find ourselves in a similar position to the one we were in back in March and April. If we don’t act now, more people will die and our NHS will be overwhelmed.

This lockdown is not as extensive as the first, for instance more businesses can remain open and students should continue to attend school, college and university at this time. But this means it is even more important that we do everything we can to stop the spread of Covid-19 by sticking to the rules, washing our hands more often, wearing a face covering where required and practising social distancing.

We need to look after those who need our help the most so, over the next four weeks, let’s drive down the infection rate and protect our loved ones. We've done this before – I know that we can do it again and I know that, by uniting as a city, we can and will defeat this virus.

Our services

We have taken extensive precautionary measures since March 2020 to help keep people safe and play our part to reduce the spread of infection. These measures include:

  • closing our One Stop Shops;
  • carrying out appointments by phone or video call where possible;
  • contacting customers ahead of appointments to check if they have symptoms of Covid-19;
  • limiting the number of visits we carry out;
  • sanitising our hands before and after visits;
  • wearing masks and additional PPE where necessary when in customers’ homes;
  • taking extra care when cleaning communal areas, including sanitising door handles and bannisters.

The Government has made it clear that public sector services can continue, provided that organisations take the necessary steps to protect their customers and their staff.

Therefore, thanks to the measures already put in place, we won’t be making further changes to our services at this time. This means that customers can still:

  • report all repairs;
  • speak to your Tenancy Officer or our Customer Services teams;
  • apply and bid for housing;
  • pay rent and other bills;
  • seek help and guidance on a range of matters, including anti-social behaviour, debt, energy advice, moving home and much more.

Working together

We appreciate that some customers may be feeling unsettled and anxious by the current situation, and that you may have reservations about letting our staff into your home.

Please be assured that we are following all the Government guidance to keep people safe and because of this, the risk to customers during our visits remains very low. Many of the visits we do are carried out in the interests of health and safety, and by not allowing us into your home, you could be putting yourself at unnecessary risk.

Therefore, we are asking customers to cooperate and support us at this time, by allowing us access to your home for work purposes, and please rest assured, you will not be breaking any rules by doing so.

If you are clinically vulnerable to coronavirus, we will give you the option of deferring any non-urgent work to your home. More information about what the Government defines as clinically vulnerable and what you should do to keep yourself safe is available at GOV.UK.

For more information about our services, please visit our coronavirus page. 

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